Popped into Nationwide on Saturday to arrange the transfer of our savings to the solicitor for completion.
"Oh, I'm sorry, we can't do that without your passbook."
"What passbook? Are you serious?"
"Yes, we can only transfer a maximum of £500 without the account book."
"But the book's probably in storage, how long will it take to get a new one?"
"About two weeks."
Luckily, the book turned up at the in-laws' so it was all sorted today. But, really. This is 2010 people. If you walk into a branch with a bank statement, a driving license, a passport and an ID Card, one would rather hope that you'd be able to get at your own money!